FAQ

💬 Frequently Asked Questions (FAQ)

🛍️ Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 3–7 business days within [your country] and 7–21 business days for international orders.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

Q: Do you ship internationally?
A: Yes! We currently ship to [list countries or regions]. If your country isn’t listed at checkout, contact us at ceo@thenuvora.co.uk   — we may be able to help.

💄 Products & Ingredients

Q: Are your products cruelty-free?
A: Absolutely! All Nuvora products are 100% cruelty-free and never tested on animals.

Q: Are your products suitable for all skin types?
A: Yes — our formulas are crafted with gentle, skin-loving ingredients that work for most skin types. If you have sensitive skin, we recommend checking the ingredient list before use or doing a patch test.

Q: Are your products vegan?
A: Many of our products are vegan! You can find this information listed on each product page.

💰 Returns & Refunds

Q: Can I return or exchange a product?
A: For hygiene reasons, we only accept returns on unused, unopened items within 14 days of delivery.
If your item arrived damaged or incorrect, please contact us at ceo@thenuvora.co.uk   and we’ll make it right!

Q: How do I request a refund?
A: Simply email our support team with your order number and reason for return. Once approved, we’ll process your refund within 5–10 business days after receiving your returned product.

💬 General Questions

Q: How can I contact Nuvora?
A: You can reach us anytime at [ceo@thenuvora.co.uk  ]  — we love hearing from you!

Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on Instagram to stay updated on exclusive offers, new arrivals, and beauty tips.

✨ Nuvora — your beauty, redefined.