Shipping Policy
Thank you for shopping with Nuvora! We’re excited to deliver your favorite skincare and beauty essentials straight to your door. Please review our shipping policy below for details on processing, delivery, and tracking.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order has been placed, and another notification when it has shipped.
If we experience a high volume of orders or a product is on backorder, processing times may be slightly delayed. We’ll always keep you informed via email if that happens.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic (within [Your Country]): 3–7 business days
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International: 7–21 business days
Delivery times may vary depending on your location and shipping carrier.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number so you can monitor your delivery.
Please allow up to 24–48 hours for tracking information to update.
Shipping Locations
We currently ship to [list countries or regions you serve, e.g., “the U.S., Canada, and select international destinations”].
If your country is not listed at checkout, please contact us at ceo@thenuvora.co.uk for assistance.
Customs, Duties, and Taxes (for International Orders)
Nuvora is not responsible for any customs fees, import duties, or taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at ceo@thenuvora.co.uk within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue as quickly as possible.